How can I order
You can order easily using our online platform. When you find a product you need, you can add it to cart, login and go through the ordering process. After the order is ready, you will receive order summary to your email. Order summary will also be stored to your account.
What is my order status?
  • You will receive continuous status updates on your order by mail. For this, please check the inbox of the mail address you specified when placing your order.

    You can also check your order status here:

How do I get a copy of my invoice?
How do I get my tracking number?
Can I change my shipping address?

Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.

Returns and Cancellation

How do I cancel my order ?
To cancel your order, you must contact us via Live Chat or us our contact form. You can submit a request to cancel your order on the same day the order was placed (unless your product is on backorder). Please note that your request may not be able to be approved because your order has already been shipped. If your order cannot be cancelled, you will get an email notification when the order is shipped. Contact Center
How do I request a return ?

You can request a return within the timeframe which you can find in your order confirmation.

How do I request a refund?
If you have requested a return, your money will be refunded after the goods have been checked in our warehouse. For all other questions regarding refunds, please contact us through the Contact Center. Contact Center
When will my credit appear on my credit card?

Your refund credit will appear on your card 5 - 7 business days after we receive your return.

General Questions

What is your privacy policy?

You can find the privacy policy in the footer on our website.


Click here

Are cookies a security risk?

No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.

How do I get technical support for my product?

For assistance with the use or technical information of your product, please contact Technical Support using the link below.


Contact Center

What payment methods can I use?

You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.

Why is my discount code not working?
Make sure you have typed the code correctly. Please note the terms and conditions of the voucher.

Shipping Information

Shipping methods

We ship our products with DHL and UPS.
Depending on the selected service, the duration is 1-3 business days


We offer free standard shipping. For express prices please see our checkout.

Shipping time

We strive to have all orders shipped to you within 3 business days (Standard). For exact delivery dates please refer to the tracking details sent to you with the shipping confirmation.


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