How can I order
What is my order status?
You will receive continuous status updates on your order by mail. For this, please check the inbox of the mail address you specified when placing your order.
You can also check your order status here:
How do I get a copy of my invoice?
How do I get my tracking number?
Can I change my shipping address?
Unfortunately, you cannot change your shipping address after you submit your order. Orders with physical shipments are immediately sent to the fulfillment agency when they are submitted and our system can no longer retrieve or change them. If your shipment is not successfully delivered it will be returned to the fulfillment warehouse and a credit will be made to your account.
Returns and Cancellation
How do I cancel my order ?
How do I request a return ?
You can request a return within the timeframe which you can find in your order confirmation.
How do I request a refund?
When will my credit appear on my credit card?
Your refund credit will appear on your card 5 - 7 business days after we receive your return.
Are cookies a security risk?
No. Our commerce system encrypts all cookies. Also, the cookie contains no personal information, just a unique identifier for our system to recognise your browser.
How do I get technical support for my product?
What payment methods can I use?
You can see an overview of the payment methods in the checkout or in the footer of this page. We are constantly trying to expand the possible payment providers.
Why is my discount code not working?
We ship our products with DHL and UPS.
Depending on the selected service, the duration is 1-3 business days
We offer free standard shipping. For express prices please see our checkout.
We strive to have all orders shipped to you within 3 business days (Standard). For exact delivery dates please refer to the tracking details sent to you with the shipping confirmation.